FREQUENT ASKED QUESTIONS
To become a Service Provider, you must:
Once registered, your profile will be submitted for validation by our administration team. The MEIAPPLI team cares about the safety of customers, so account falsification is not allowed.
MEIAPPLI does not take a percentage of your sales. However, a subscription fee is charged to suppliers who want to use the app to sell their products.
The biography is your opportunity to introduce yourself to potential customers. You can talk about your background, experience, talents, and what you are capable of offering. Don’t worry, you can edit your biography at any time by selecting the “edit” option in your profile.
Go to your profile page and choose the “Business Information” option. Navigate through your personal information, and you will be automatically directed to the Portfolio page, where your items (products and/or services) are listed. On this page, you can:
When adding an item, make sure to include a photo that accurately represents the product or service being sold. Specify the price, unit, and the quantity sold. Examples:
In the examples above, a customer can buy 1 or more packages of 20 dance lessons at 500.00 each, or 1 or more hours of dance lessons at 85.00 each.
Go to your profile page and choose the “Business Information” option. Navigate through your personal information, then go to the Portfolio page, where your items (products and/or services) are listed, and you will be automatically directed to the schedule page. On this page, you can:
MEIAPPLI is all about flexibility and independence—you work when you want.
When a customer creates an order, you will receive an email and a push notification.
Make sure the “push notifications” option is enabled in your phone’s settings.
In the received orders page, accessible via the second icon in the app’s footer, you can search, filter, and sort all orders created for your services. For each order, you can accept it, specifying the payment method (Online or Offline), or reject it.
It’s important to note that Online Payments are only available for some regions and subscriptions type.
If you choose the Offline payment method, you can later complete or cancel the order.
If you choose the Online payment method, keep in mind that administrative fees will be applied and deducted from the order value. In this case, the order will be sent to the customer for prepayment before you can complete it.
Every completed order needs to be validated by the customer, who can either “agree” or “disagree” with the order completion.
At the end of the process, you can rate your customer and receive a rating from them. Ratings are important for your reputation, so be honest, attentive, and maintain clear, respectful communication with your customer.
Through the received orders page, you can access the order details (customer, date and delivery location, amount, etc.). You can start a conversation with your customer, even if you have not accepted their order yet, by clicking the chat button in the top right corner of this page. Use this opportunity to clarify all your customer’s doubts, expectations, and clearly communicate your service terms.
MEIAPPLI does not take a percentage of your sales, so you can receive the full amount for what you sell.
However, when accepting an order, you can choose either online or offline payment. Online payment uses one of the most secure financial transaction protocols in the market: Stripe. This protocol charges a percentage of the transaction amount to manage the payment between your customer and you.
If you choose offline payment, MEIAPPLI will not manage your payments. You will receive the owed amount directly from your customer at the time of delivery.
You can also share payment links or banking information through the chat, but the management of this payment will remain your responsibility.
Online payment is available depending on the region and subscription type.
If it’s available for you, to accept orders with online payments, you must have your banking information properly registered and validated by the Stripe platform, through the “Bank Information” option in the “Settings” menu.
Before accepting an order, you must click on the “Online Payment” option just above the “Accept” button, and then accept the order.
At this point, the customer will be informed, and the order will be marked as “Pending Payment”. The customer can then agree and pay for the order through the “Pay online” button on the order screen or disagree and cancel the order using the “Cancel” button on the order screen.
If your customer cancels an order, you will receive an email and a push notification (if the “push notifications” option is enabled in your phone settings) informing you that the order was canceled.
All amounts paid online are temporarily held for an initial period of 4 days, and then an additional 3 days, totaling 7 days.
During the first 4 days:
After 7 days from the payment, the customer will not be able to open any dispute, and the amount will be automatically credited to your account.
However, even though no dispute can be opened, the customer may cancel the order if they feel you are not meeting an agreement or disagree with the completion of the order. In this case, even though the customer will not be automatically refunded, they can leave you a negative review.
It is up to you to manage any discomfort that may arise between you and the customer, potentially offering credit for future orders or a refund via bank transaction.
It is important to remember that honesty and respect with your customers contribute to a good reputation. MEIAPPLI suggests that customers choose their suppliers based on reputation and reviews.
When delivering a product or completing a service, you must inform the completion of the order by clicking the “Complete this order” button on the order screen. The customer can then agree with the order completion by clicking the “Complete this order” button or disagree by clicking the “Order not completed” button.
Maintain clear communication with your customer through the chat to avoid disagreements and misunderstandings. However, if the customer still disagrees with the order completion, there are two options:
It is important to remember that honesty and respect with your customers contribute to a good reputation. MEIAPPLI suggests that customers choose their suppliers based on reputation and reviews.
The order amount is automatically calculated based on the items chosen by the customer from your portfolio. However, when accepting an order, you can set an extra fee (service fee, urgency fee, etc.) and/or a discount (loyalty, courtesy, etc.) through the fields “additional fee,” “discount,” and “justification” on the order screen.
Maintain clear communication with your customer through the chat and always provide a justification for the additional fee and/or discount to avoid misunderstandings.
Check the customer’s rating (reputation and reviews) in the customer profile option before accepting an order, especially for offline payments. Contact the customer through the chat and make sure the information is clear to both parties. If you still encounter problems, you are allowed to leave a negative review for a customer who does not fulfill the agreement.
It is important to highlight that the goal of our platform is to facilitate the connection of excellent customers with exceptional professionals. We do this by providing tools for both customers and suppliers to make the best choices. However, we are not responsible for those choices or for the products or services sold.
MEIAPPLI users are required to provide their credentials to buy or sell, and our team uses document analysis tools to detect fraud. This reduces the risk of having fraudsters in our platform.
However, if you encounter any serious situations or issues that require our attention, we encourage you to immediately report it through the “Contact Us” option on our website, and we will take the necessary actions.
MEIAPPLI allows you to browse some screens and search for suppliers in your region without registering.
However, you need to register with a valid document in order to reserve and purchase items from registered suppliers. This measure ensures security and a respectful environment between the customer and supplier.
Once registered, your profile will be submitted for validation by our administration team.
The MEIAPPLI team cares about the safety of customers, so account falsification is not allowed.
You can search for a product or service using the search bar on the main screen of the app. You can search by the name (or part of the name) of a product or service.
If you are unsure what to search for, you can simply select a category and subcategory.
If your phone’s geolocation option is enabled, MEIAPPLI will search for nearby suppliers (within a 10km radius) for the products or services you are looking for.
If your phone’s geolocation option is turned off, MEIAPPLI will search based on the address registered in your profile.
You can also select a specific address, such as a city where you will be vacationing or working.
Once the suppliers are found, you can filter by:
The list of found suppliers can be sorted in ascending or descending order by price, distance, rating, and name.
From the list of found suppliers, click on the selected supplier and review their profile: nationality, price range, working hours, products and services offered, reputation, and customer reviews.
Make sure to choose a supplier with a good reputation and positive customer feedback. Do not purchase if you have any doubts; clarify your questions through the chat button in the top right corner of the screen.
Click the buy button and select the items (products or services) and quantities you want to purchase.
f you wish, feel free to specify a time and/or even a location for the delivery of the service/product.
Provide any additional information you think is necessary. For example, if you hire a nurse service, add the required specialty. Or if you buy one kilogram of bananas, specify if you want them ripe or green.
The more specific you are with your order, the less chance there will be for disappointment or misunderstandings.
For home deliveries, make sure to provide additional address information on the delivery address screen, such as references or the best way to get there.
Once all information is provided, simply place the order by clicking the “Reserve” button.
The order will be evaluated by the supplier, who can accept or reject it.
Suppliers available on the platform are not MEIAPPLI employees. Questions about the products or services for sale should be directed to the suppliers through the chat feature.
Suppliers available on the platform are independent professionals who have committed to selling their products or services with quality and respect for the customer.
Don’t forget to check the reputation/reviews before making any purchase from a supplier.
When a supplier accepts your order, you will receive an email and a notification (push).
Make sure the “push notifications” option in the app is enabled in your phone’s settings.
On the “Orders placed” page, accessible via the fourth icon in the app’s footer, you can search, filter, and sort all the orders you’ve placed.
The supplier can accept your order, determining the payment method (Online or Offline), or reject your order.
Once the order is accepted, it can still be canceled by either you or the supplier through the “Cancel” option on the order screen.
Once the product is delivered or the service is completed, the supplier will update the order status to “Completed – Supplier”. This completion must be validated by you through the “Complete Order” or “Order Not Completed” button on the order screen.
At the end of the process, you will be able to rate your supplier (anonymously or by name) and receive a rating from them.
Ratings are important for your reputation as a customer, so be honest, attentive, and maintain clear and respectful communication with your supplier.
Through the “Orders placed” page, you can access the order details (supplier, order date, delivery date and location, prices, discounts, extra fees, and other information). You can start a conversation with your supplier at any time, even if they haven’t accepted your order yet, via the chat button in the top right corner of this page. Use this opportunity to clarify all your doubts, expectations, and make your purchase conditions clear.
If you haven’t placed the order yet, you can also start a conversation with the selected supplier via the chat button in the top right corner of the supplier’s profile screen.
All conversations will be available to you on the chat screen, accessible via the third icon in the app’s footer.
MEIAPPLI does not take a percentage of the supplier’s sales, so the supplier will receive the full amount for what they sell.
When accepting an order, the supplier can request online or offline payment.
Online payments use one of the most secure financial transaction protocols on the market: Stripe. When you accept online payment, you will be directed to the Stripe screen where you can make the payment using your preferred credit card.
It is important to know that after making an online payment, you have 4 (four) days to dispute the order completion or request a refund for the paid amount.
If the supplier opts for offline payment, MEIAPPLI will not manage this transaction. You will pay the due amount directly to the supplier at the time of product/service delivery.
The supplier can also share payment links or banking information with you through chat, but the management of this payment will remain your responsibility and the supplier’s. Therefore, only accept this type of payment if you have complete trust in your supplier. Be sure to check the supplier’s rating and reviews before contracting them.
When accepting an order, the supplier can choose “Online Payment”.
At this point, you will be notified via email and push notification (if the push notifications option is enabled in your phone’s settings), and you will see the status of your order as “Payment pending”.
You can then agree and pay for the order via the “Pay online” button on the order screen or disagree and cancel the order via the “Cancel” button on the order screen.
By choosing “Pay Online,” you will be directed to the Stripe platform screen, where you can securely enter your credit card details.
It’s important to remember that after making an online payment, you have 4 days to cancel the order (thus getting your money back) or dispute the completion of an order.
The dispute of an order completion within this period will be reviewed by our mediation team, which can:
Both the payment to the supplier and the refund will occur within 7 days after the payment.
If your supplier cancels an order, you will receive an email and a push notification (if the “push notifications” option is enabled in your phone settings) informing you that the order has been canceled.
Maintain clear communication with your supplier via chat to avoid disagreements and misunderstandings. However, if you still disagree with the order conclusion, you should signal this through the “Order not completed” button on the order screen. There are then two options:
However, in both cases, you can always rate your supplier and leave a comment. MEIAPPLI suggests that customers choose their suppliers based on their reputation and reviews.
The order amount is automatically calculated based on the items you selected when registering the order. However, when accepting an order, the supplier can set an additional fee (for service, urgency, etc.) and/or a discount (for loyalty, courtesy, etc.) through the “additional fee”, “discount”, and “justification” fields on the order screen.
Always check the order amount and clarify any doubts with your supplier via the chat screen located in the top corner of the order screen before proceeding with the order and/or making any payment. If you do not agree with the charges, cancel the order immediately.
Check the supplier’s rating (reputation and reviews) in the client profile section before placing an order. Contact the supplier via chat and make sure the information is clear between both parties. If you still encounter problems, you are allowed to leave a negative review for a supplier who does not fulfill the agreement.
It is important to highlight that the goal of our platform is to facilitate the connection between excellent customers and exceptional professionals. We do this by providing tools for both customers and suppliers to make the best choices. However, we are not responsible for those choices nor for the products or services sold.
MEIAPPLI users are required to provide their credentials to buy or sell, and our team uses document analysis tools to detect fraud. This reduces the risk of fraudsters on our platform.
However, if you encounter a serious situation or something that requires our attention, we encourage you to immediately report it through the “Contact Us” option on our website, and we will take the necessary actions.
It is important to note that customer accounts are free. If you decide to become a supplier, you will be charged a subscription fee that can be either monthly or yearly.
You can create a supplier profile by selecting the “Become a Supplier” option on your profile screen.
On this screen, you can edit/confirm your personal information, add the products/services you want to sell, and specify your availability hours.
Please carefully read the frequently asked questions for suppliers on this page before becoming a supplier.
